I ordered a Dell Computer for my daughter for Christmas 2002 over the phone. I had the funds taken from my Checking Account using E-Check. I saved and worked a second job carrying 50 lb. Banquet trays at night and on the weekends for 3 months to save for this present. It took about 8 days for my system to show up, I received it on Tuesday, Dec 10. I shipped it to my mom's house since it was going to be a surprise. When I went the next morning, Dec 11,5:30 am, to drop off my son, I saw that they shipped me 2 systems.
I went to work tried to call the salesman I dealt with but got his answering machine. I then called my bank to make sure they only paid Dell one time. Not the case. Dell made 2 withdrawals on my account, one with the check number I issued referenced and one blank. This left me with a serious problem since I am a single mom with 2 kids.
I finally got a hold of the salesman at around 9:30 am on Dec 11 and he wrote everything down, said his program wasn't running and he couldn't bring up my file. He also said he emailed his supervisor and would call me back. I told him, my house payment and checks are going to bounce - you have to get me that money back immediately.
No Response back. I called 3 times and emailed the salesman 1 time. I talk to him finally and he said they are working on it and will pay any fees I incur. They told me to go talk to my bank and tell them the situation and ask them not to send any checks back. I said you don't understand, I don't want to incur any fees. I have grocery store checks out, christmas present checks out - It is embarrassing and just electronic the money back to me. You took it in one day, then give it back to me.
My bank needed an est. Date they would have the funds back and Dell couldn't provide me with it so the bank could not help me. I emailed Dell a 3 paragraph email letting them know I had to leave work, this means losing pay, go borrow some money for gas, milk, etc for the next day or so and I borrowed alittle to put in the bank.
Dec 12,9AM, I call my bank and ask them if my money was sent back to my account. They told me no and my house payment went through which left me with $7.79 to my name plus the $10 bucks in my pocket. I knew my checks would be coming in so I called in another favor and borrowed money from someone I never never wanted to ever borrow money from. Yes, by the time the money was put in I was already in a negative balance.
Dec 12,9:27AM, I try to call saleman 2 times but just get answering machine so I email him a simple note, "Ae you going to respond back to me with supervisor information and status information"?
I wait for a response, nothing! I call salesman until I finally get him and really tell him the scope. I have $7 dollars for me and my kids, what the hell is your problem, I want supervisor contacts, etc...
Dec 12,11:34AM, Salesman forwards the email that has been going back and forth from him to supervisor to some Anita/Return clerk. The sales states, "I accidentally doulbe tapped this customers e-check and messed this one up". After reading through all the stupid/heartless responsed the email basically says, I do not get my money back until they pick up their system from my moms, take it back to the warehouse and fill out necessary paperwork.
Dec 13, AM, I haven't heard from them since. I can't believe this is happening 12 days before christmas. Merry Christmas to my kids.
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