I bought a tv online from Dell weeks in advance of Christmas so I would have it in time. Dell promised 3-5 days delivery. The TV was never delivered. It was damaged in shipment and returned to Dell. The company never contacted us and when we called to find out what happened, they had no information. We called repeatedly and emailed. They never responded to our email and we waited very long times to reach a person on the phone.
Even thought the item was in stock, they refused to ship it until 8 days later. When we tried to cancel the order, they said that we would have to wait to receive the goods, return them to dell and they would keep our money for a quarter before we could expect a refund. Don't ever buy from Dell - I bought a TV from Newegg online the same day as I bougth the one from Dell and I had it up and working in 3 days!
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