What you will find below is a copy of the correspondence that I had with the Chicago area BBB. Unfortunately, they found my complaint to be out of their purview. They referred my complaint to the state Attorney General, who also found my complaint to be out of their purview. I eventually abandoned hope and chalked up my loss to a learning experience. I do not want to see others have the same result that I had. After the July 18 email, I sent a combination of approximately 50 more emails, faxes and registered letters. I never received another reply, leading me to believe that I was blocked and/or ignored. Moral of this story: If you don't mind giving your hard-earned money away, order from BodyBody.com!
BBB case#: 94034349
NAME: Verlaine Studio, Inc.-Marc
BBB MEMBER: NO
CONTACT: Ms. Nikole Salinas
ADDRESS: 211 E. Ohio St Ste 1813, Chicago, IL 60611
PHONE: 312 222-9171
FAX: 312 733-0928
Website: www.bodybody.com
04/23 Inform Business of Complaint
04/23 Send Acknowledgment to Consumer
04/23 Complaint Validated by BBB Operator
04/23 ReOpen the Complaint
08/19 Case Closed as Beyond Purview
08/19 Inform Consumer-Referral to Federal AG
08/19 Out of Purview-Referral to Federal Attorney Gen.
08/13 Complaint Received by BBB
Please find below a copy of a letter sent to Body Body on August 5. I have since sent another e-mail to which I have not received a reply. This letter best and fully explains my situation.
Body Body
211 East Ohio Street
Chicago IL 60611
Dear Body Body:
Re: Order bodybody-9890 from Body Body
I am writing to you to explain a situation and to demand immediate resolution. I wish I did not have to take the time to do this, but unfortunately I do.
Please refer to the following timeline regarding the above mentioned order I placed from your company.
December 12 - Order placed for one dress at the cost of $104.89 USD.
December 12 - Billed $104.89 to AMEX by SPORTS WEAR LLC 3126491090 IL.
January 12 - E-mail requesting status of order from Jennifer.
January 12 - E-mail reply from Jennifer, "Your dress should ship today."
February 16 - E-mail to Jennifer advising that the dress has not yet arrived.
February 17 - E-mail from Jennifer stating, "The dress is still unavailable."
April 22 - E-mail inquiry whether or not we will see this dress.
April 22 - E-mail from Jennifer stating, "... We will refund you right away."
May 31 - E-mail to Jennifer requesting status of refund not yet completed.
June 1 - E-mail from Jennifer requesting AMEX number because order info had expired.
June 2 - E-mail to Jennifer giving AMEX number to facilitate refund.
June 2 - E-mail from Jennifer stating receipt of our number, "Thank you."
July 18 - E-mail to Jennifer advising refund has still not occurred. No reply.
August 4 - E-mail to Jennifer advising refund has still not occurred. No reply.
August 5 - E-mail to Jennifer advising refund has still not occurred. No reply.
That brings me to the writing of this letter. At the time of this writing, there has not been a reply from Jennifer to my last three e-mails, nor has there been a refund. I checked with the Body Body website (http://www.bodybody.com/info.html) and see that Jennifer is still listed as your "customer service specialist" so I trust that no change has occurred there.
I believe I have been co-operative and patient enough, but I still want to bring this transaction to a close.
Please assist me in any way possible, to make this refund take place immediately.
Jturner901
Mount Hope, Ontario
Canada
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