On November 7 I ordered furniture from Jennifer Convertibles that was going to take six to eight weeks for delivery. I was also charged $129.99 for delivery of Sofa, Chair and tables, And another $35.00 for an Otteman that I was told to put on a seperate order as to not hold up Sofa and Chair order. I was told by salesman Adam that it might be in before Christmas and he was going to put a rush on it. After six weeks I called and spoke to Bob the store manager and was told it's not in yet and they would call me when it was in. On Sunday, January 2 I went to the store and talked to Bob the manager that he didn't know what was going on and he would e-mail someone and get back to us, I also told Bob that I would take the same furniture in a stock color to avoid waiting any longer. After waiting till Tuesday January 4 we called him and were told he thinks they made it in the wrong color and he would get back to us.
We called their customer service number on Tuesday January 4 and was told it was shipped to there warehouse and Bob will get back to us. On Wednesday January 5 we called and were told by customer service it's up to the store to handle this and they called the store and told us a district manager would get back to us ASAP. As of today we still don't know where our furniture is and have not heard from anyone. Also I went to there CUSTOMER NO CARE Web Site and sent them this letter and have not heard from them either. Still no word as of 1/20/05 and the moral of the story is... Shop some place else for furniture.
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