I signed up for Vonage. Various problems with my own house wiring and internet connections resulted in my realizing I had to stay with Quest. Easy, I thought. I will just cancel Vonage since I had not activated the account yet. I called Vonage and they said that it would cost me $36.00 to cancel. I protested. They said, if I just waited two months, I could cancel for free. Since my service for two months would be $26.00 I decided to wait. Just as the two months passed I called Vonage to cancel. The representative absolutely refused to cancel my account, offering me in the course of a 25 minute conversation every conceivable excuse (you were referred to technical assisstance, you agreed to two months of service, we can offer you a lower rate, etc. Etc. Etc.) and each time I said No, I want to cancel. After 15 minutes of this inanity I lost and started yelling to cancel my account. After several more minutes of excuses she finally informed me that I owed them $36 in billing and $39 to cancel. I told them there was no way I was going to pay it. They said they already had my credit card number. I said that card number is no longer in service. They said they would send it to collections. I said go ahead, I'll send it to the Atty. General consumer fraud. Do NOT get Vonage.
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