I transferred my phone number from Vonage to Verizon because the Vonage service was terrible. I just discovered that Vonage continued to bill me even after my number was transfered to Verizon. When I contacted Vonage they told me that my account was still active because I had never called to cancel. It didn't matter that I no longer was using their service and that my number had been transfered over 2 months ago. They refused to give a refund and charged an additional $39 termination fee, which I had never been informed of when signing up for the account.
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