Complaint / review text:
I signed up to receive a free trial for a diet and was told that I only had to pay two dollars and seventy-four cents for shipping. I made this payment by check, using check number 1760. That amount was deducted from my checking account on 09-14-2007. Today is 10-06-2007 and I have yet to receive a free trial of anything.
On 10-02-2007 while reviewing my checking account online, I noticed a charge for 49.95 that was unfamiliar to me. I reviewed this transaction which was a check that was printed up with check number 1761 made payable to momentum direct. I immediately contacted my bank and informed them that an unauthorized check was printed on my account.
I was told to go into the branch and complete a fraud package which is what I did. After about 2 days I returned to the bank and was told that momentum direct was contacted by phone and told them that I placed an order for a diet product in the amount of 49.95 and that I should contact them for a refund.
After speaking with the bank investigator and being given the information to contact momentum direct, I called and got a male by the name of Alan, whom could not speak english clearly. After given him all of the information that he asked about me, he stated that I placed an order and that is why my monies were taken, I told him that I did not and that my money needed to be returned to my account. He told me that if I hadnt placed the order that they wouldnt have my information. I told him that I did not authorize a deduction of 49.95 from my account and he said that he would note that and send it to the appropriate department. I asked to speak with a manager or supervisor and I was told that I could not be transferred and was given another number to call.