Complaint / review text:
Momentum Direct has made 2 unauthorized withdrawals in the form of electronic checks from my checking account (one check number was used already so I KNOW I never gave them that particular number) in the month of November of 2007.
I initially canceled my "subscription" to their service on 11/28/2007 because that was when the 1st unexpected debit occurred. It was in the amount of $49.95 and in the form of an electronic check. I immediately asked for a refund and I was told that it takes 14 days to process it so I got the cancelation confirmation number, acknowledged their policy, and waited.
A week later on 12/06/2007, their company debited $58.93 from my checking account. Soon afterwards, I changed my checking account number to prevent any further "accidental debits" from their company and alerted my CU to this fraud. I've only received ONE shipment of their weight loss product and have returned that same product, even though I was charged for two apparently.
So, it has been over a month since I've waited for this supposed refund (which is supposedly in the form of a mailed check) and I have contacted my CU about this but to no avail. So I am contacting the Consumer Protection Department and considering Small Claims Court as well.