To Whom it may concern,
I got talked into signing up for an upgraded website that takes more than just gift cards for my new SMC account. I had paid for services in good faith.
I was told that it would take them 14 days to get the upgraded site up and running. I had paid $501.00 for this upgrade. A few days later I had a change of heart and submitted my cancellation of this upgraded service via e-mail as per verbal instructions by an eMC customer support person.
I followed the instructions and submitted the upgrade cancellation and request and refund. I get an e-mail stating that it will take them up to 30 days to concider my request and either will or will not grant my request.
I called customer support one more time and enquired as to measures were being taken to stop the construction of the site and what that phrase in the email meant. According to the tech, they said that there is no guarantee that I will be able to get my $501.00 refund on this prepaid purchase and that the website upgrade order had been stopped.
Totally furious I hung up the phone on the customer support rep I was talking to. It felt like the walls of hell were closing in on me. For the first time in my life I had truley been violated by a supposed reputable company (or so thats what they said when I signed up for service).
All I wanted was my refund and what I received is a headache. I just want my money back and now I am also asking for some form of compensation for all of the harm, suffering and mental anguish that eMC has caused me.
Thank You
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