My husband bought me a CQ50Z notebook as a gift, I had it for ONE week when it went kablooey. When I contacted HP & finally got put through to Tech Support the guy said he had never heard a computer make that sound. They sent me a box to ship it back for repair & ever since then it's been a headache. This started on Aug 26 my first phone call, they received my laptop on Aug 29 and the date for delivery back to me was Sept 9. I started making phone calls to customer service 2 days before the due date, no one in customer service could tell me anything about what was happening, all they would say was that it would be to me on the 9th & that the web page didn't get updated often. On the 10th (the day after it was supposed to be back to me) & after an hour & a half on the phone with customer service (being hung up on, transferred 6 times, told I was just a CUSTOMER & managers did not talk to just customers) I finally got what they call a case manager!!! While he was checking into everything which of course took 2 days it was Fri the 12th & the hurricane was going to hit Houston (where my laptop was) & everyone was being evacuated so I would have to wait till Mon the 15th to learn anything. Mon comes & the case manager (CM) said to give it one more day because they were not back yet because of the storm. Tues he said that they still knew nothing & offered me a replacement upgraded laptop. Told me to call him Wed with my answer. Called Wed the 17 & oh geee even though I wanted the upgraded laptop they ran out & couldn't do it anymore... So sorry. But! They couold build me the upgraded laptop but it would be 3 weeks. AGAIN call me Thurs & let him know. Called Thurs the 18th & said build me the upgrade... OH NO never said that... Said they would build me the same laptop that I had sent them. Told him I was tired of being jacked around & give me a refund (I now have this conversation taped!!!) Said he would check into that & it would take 5 weeks for my refund. But does it end there... Heavens NO... Got a call from my CM later Thurs night with... Are you ready for this..." Just had word from the powers that be No Refunds & No Replacements until Houston is back up & running & they know whats going on!!!
I will NEVER but anything from HP again & will tell everyone I know what my experience has been like.
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