Here is a letter sent to the head of the company Armen Bedrossian, Director at eMerchantClub, LLC and President
On August 8 I made a phone call to your company about a charge on my Discover Card of $199.00 which was not authorized by me. I was told that I signed a contract to upgrade my website from an 8 to a 9 which was untrue. I spoke to one of the tech support people and ask him to send me a copy of the contract and he told me it was he didn't really have a signed contract, and I said I wanted to speak to a manager. He told me one was NOT available but I could call back and ask for Mike. I asked him for his last name and he told me he didn't have to give me that information he was the only Mike in this room. I told him then I wanted to speak to someone over him. He told me there wasn't anyone but asked me to hold on and Cory came to the phone. I explain to her everything that has been going on since my purchased my website.
1). My site was never optimized! I paid $499.00 to have this done I filled out the papers in October but it was never submitted on your end. I explained that when I contacted tech support I was told that we deleted the door way page and I don't even no what that was.
2). I explained every time I changed they theme of my site for the holidays, 3 weeks later it was changed and items were deleted. I was told that it was an internal problem and my site would be put back the way it was. Never happened had to re fix the site myself.
3). I called about a search problem that it doesn't matter how or what I searched for my site never came up. Other sites came up but mine never did. I was told to search the address. Now if you have the website address it will come up! ANY SITE WILL. I tried to explain that and I was told that my site gets put into the search engines every 30 days, which Cory told me that was not true it is only inserted ONCE.
4). I explained to Cory that I tried to put my website into Google myself and I had a problem. Google told me that there was a block on my site and couldn't be inserted and I called tech support and was told that was not true, but Cory looked into this and told me the optimized paper work was never submitted for my website to the search engines.
So I have had this website for 1 year, paying $29.95 for you to host this site that was a dead site. I paid $499.00 for the optimization that was never performed, $1396.00 for a website that has been dead for a year, $199.00 for an upgrade that I never asked for.
Please except this as my cancellation notice of my website. I am asking for a refund of the $499.00 which I paid you for and was not performed and the hosting fees for the year. I am calling my Discover card to dispute the charge for the upgrade that was never authorized by me.
I was DECLINED for any type of refund. Due to I only had 3 months after signing up for the website and 6 weeks of that time when your site is being optimized it's down so really you only have 4 weeks to see if it's right for you. But if your site is not optimized you will NEVER know. This company rips people off who just wants to make an honest living.
Micki
Hazlet, New Jersey
U.S.A.
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