When I returned my software at the 10-day follow up seminar on 2/21/07, I was told that my refund would be processed that night or the next day. They said they did not have a computer available at the seminar for the refund. (I do remember three computers set up at the first seminar, one of which was able to take $3,237.60 from me in less than 3 seconds).
I still do not have my refund, and three months have passed.
I have called the Premiere Trade Refund Department four times since then, including this afternoon when I finally lost my temper. They have my name in the system, but are unable to give me a future date for my refund.
They say they cannot process refunds instantly via credit card because their vendor does not allow it. I told him this does not make sense; the only vendors are Premiere Trade, and my credit card, which does accept electronic refunds. When I asked who this vendor is I was told it is none of my business.
I asked if I could talk to James Dicks and was told that he is not taking any calls right now and that James Dicks was already well aware of the refund backlog. I asked to speak to my salesman and was told, no one else in this company besides me will talk to you about your refund.
To try to calm me down, I guess, the associate then bragged that they had processed 200 refund checks last month. I told him that comes to about 9 checks per business day; you could write that many by hand in the space of an hour. He told me, Well, 200 checks is better than no checks, isn't it?
I read one of the rebuttals in which Steve from Grove City was finally issued a refund to his credit card by Premiere Trade. Michael from Premiere Trade confirms this in his rebuttals. Michael, your misguided desire to defend a company that probably isn't paying you that much was a fatal error. This is definite proof of fraud, since, clearly the vendor does allow you to do electronic refunds.
I have paid $145.00 in interest while waiting for my refund. This charge belongs to Premiere Trade, not me. Premiere Trade DOES have the ability to do a credit card refund and could have done so on 2/21/07, so I will also be expecting them to refund the interest to me.
I actually liked the product a lot, and had planned to re-purchase it in the future when I didn't have to work so much overtime at my day job. My salesman/trainer was conservative, intelligent and professional. It astonishes me that such an apparently glamorous company with a dedicated tech support team would stoop to stealing people's money for months at a time like common thieves, and would hire two people with no last names and no comprehension of normal business practices to act as stupid, not-in-charge, and therefore innocent human shields for all the complaints coming in.
Michael from Premiere Trade ONLY rebuts those people whose refunds have suddenly magically appeared with this amazing statement:
"We at Premiere Trade are committed to only the highest level of ethical behavior, and would never do anything that did not meet the high standards of James Dicks. Any customer who is entitled to a refund will certainly receive their refund in a timely manner."
WHAT??? He also says that he doesn't understand the very mean tone of the postings. Michael, I believe that you too would be angry if someone owed you $3,000.00 and refused to pay it back while you were being charged interest for it.
I have put my complaint on the Tom Martino Troubleshooting site. I encourage all of you to do the same — you can google Tom Martino. If it is a big enough problem, they will do an investigative piece on it and broadcast it so that thousands of people will see it.
James Dicks, you brag that you are an ex military man with high ethical standards. I wonder how your fellow soldiers would view your common thief refund policy. How shameful.
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