Received a brand new Area 51 notebook mid December. Turned it on - no video. Called tech support the next day - they had me open the computer and re-seat the video card. Did not solve problem. Notified them, they had me reset Bios and CMOS - did not solve problem. Notified them. Again, they wanted me to reset Bios and CMOS. Took computer to GeekSquad and Staples Easy Tech - both places said it was defective hardware.
Informed Alienware and I am still begging them to take the notebook back and repair it (this is now March 16). They insist they will not take the notebook back for repair until I can diagnose exactly what's wrong with it! I'm not an IT person and the tech people I took it to were unable to run diagnostics on it because there is no video.
I do not recommend buying a computer from Alienware.
Complaint / Review
Alienware
Ripoff Defective Notebook Little or No Tech Support
Author: Mary ann36
Offender: Alienware
Country: USA State: Florida City: Miami
Address: 12400 Southwest 134th Court, Bay 8
Phone: 3052519797
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