Earlier this year I purchased an Alienware computer for its high capacity memory and performance to be used for movie production. During the month of November I was infected by a Virus that caused a great deal of performance issues and lag with the laptop. Upon attempting to load their system ...
In 2008 I bought a gaming laptop from the Alienware website, after tax and shipping it came to just over $5,000. I justified the cost of this purchase saying that such a high performance machine would stay viable for longer, as opposed to buying a new laptop every 2-3 years in order to keep up with ...
On the first of April my computer HDD died. I called Alienware as I had a three year extended warranty and asked if there was anything they could do. For several hundred dollars they could attempt to recover the data is all they said. I said no thanks, and proceeded to weigh my options. On the 15th ...
I bought an alienware laptop last christmas and imediately had problems. Alienware said to pay 3 hundred dollars to mail back to the company and they would look at it. They said it needed a new motherboard (brand new computer shouldnt need one after 3 wks) the mailed back and it was still broken. ...
When I purchased this PC, I was told I could extend the warranty as long as the warranty was current. I spoke with Alienware Technical Support who told me when Alienware and Dell merged they decided to no longer honor the warranty extension. They said that it is their policy to honor warranty ...
I ordered the older M17x from Alienware. After over a month of delays I got it, only to have the speakers fail. I worked for hours with tech support, and then (after wiping the hard drive clean twice) they decided that it was a hardware issue and asked me to send it back to them. I sent it, and got ...