I purchased an Alienware Area-51 Desktop computer on April 14 with a next day on-site service contract. In under a year's time, the computer has had to have service calls on THREE occasions. In the latest component failure, I called into Alienware's (Dell's) tech support line on April 3 to report ...
In 2008 I bought a gaming laptop from the Alienware website, after tax and shipping it came to just over $5,000. I justified the cost of this purchase saying that such a high performance machine would stay viable for longer, as opposed to buying a new laptop every 2-3 years in order to keep up with ...
On the first of April my computer HDD died. I called Alienware as I had a three year extended warranty and asked if there was anything they could do. For several hundred dollars they could attempt to recover the data is all they said. I said no thanks, and proceeded to weigh my options. On the 15th ...
This computer was the worst purchase I have ever made, I wanted an Alienware laptop for several years after seeing them on display when Best Buy used to sale them. I started DJing my sophomore year of college and needed a computer that was powerful enough to run the software that my mixer uses. I ...
My son bought a alienware pc which was delivered today 6/17/08 and it was not able to take it thru start up and when called tech support they couldnt do anything and could only order the operating disk which would take 3-5 days to receive. He paid 2500.00 for a paperweight. When called customer ...
Received a brand new Area 51 notebook mid December. Turned it on - no video. Called tech support the next day - they had me open the computer and re-seat the video card. Did not solve problem. Notified them, they had me reset Bios and CMOS - did not solve problem. Notified them. Again, they wanted ...