In 2008 I bought a gaming laptop from the Alienware website, after tax and shipping it came to just over $5,000. I justified the cost of this purchase saying that such a high performance machine would stay viable for longer, as opposed to buying a new laptop every 2-3 years in order to keep up with ...
On the first of April my computer HDD died. I called Alienware as I had a three year extended warranty and asked if there was anything they could do. For several hundred dollars they could attempt to recover the data is all they said. I said no thanks, and proceeded to weigh my options. On the 15th ...
I bought an Alienware computer. I paid $3400 for it and an extended warrantee. The computer crashed every time I tried to play a modern game on it. I started working with the support people to fix this problem. The support literally knows nothing about computers. After several times sending parts ...
Received a brand new Area 51 notebook mid December. Turned it on - no video. Called tech support the next day - they had me open the computer and re-seat the video card. Did not solve problem. Notified them, they had me reset Bios and CMOS - did not solve problem. Notified them. Again, they wanted ...
We purchased a 7700 Area 51 gaming laptop after we read in PC Magazine that is was recommended as one of the best mobile gaming systems for a PC platform. After we waited over a month for Alienware to build it, we received it and discovered that it had a tendency to have video and audio ...
Rather than rewrite it, I will include the email I sent to the head of their customer relations department. As I told her I would, seeing as I stick to my comitments. To bad they do not, for I'd have my $500 rebate and they'd still have a customer. This went on for some time, ultimately they kept ...