In July I was going to pay for an eBay item from my PayPal account and entered a new credit card to have the funds pulled from there. Instead, I had not followed the instructions correctly.
Back in July I purchased something off eBay for approximately 1100.00 and was making payment through PayPal. I needed to pay for this transaction with my Visa credit card, so I put this information into my PayPal account, but I somehow did not do it correctly, and so PayPal tried to pull the funds from my Visa debit card, since the funds were not there. I was charged by my bank immediately that same day that the funds were pulled.
I phoned PayPal and explained the situation and told them I had intended those funds to come from my Visa credit card. The rep said that PayPal would try again to pull funds from my bank and suggested I call my bank and put a stop on that transaction. He walked me through the process to correct the situation and have the funds pulled from my Visa credit card instead, and assured me it would be fine.
Having no reason to believe that it had not been corrected, I let it sit. However, in the middle of September I found out that I had a negative balance with PayPal and my account was locked. So I emailed and phoned PayPal and could not find anyone willing to help me. Instead I got standard emails just stating that my account was locked due to a negative balance. The rep and the internet help boxes explained that I had to send a certified check and they would hold funds for 10 days, etc. I ended up having the seller from eBay send money back to my account, and I needed an additional 500.00 to clear up this matter but did not have immediate cash funds.
Not having the money available except through a credit card, and not getting any help from PayPal on any options that I might have, I decided to create another PayPal account using my information and make a credit card payment to my original account from this newly made one. I opened a new email under my name and a new PayPal account under my name, just shortening my name on the PayPal account to avoid confusion.
I confirmed that the credit card payment was accepted and the funds were pulled from my account, and I made a payment of 450.00 directly to the credit card. Then PayPal charged me more money to accept this payment. A few days later I discovered that PayPal had once again frozen my account and had placed a hold on my credit card payment, although they had already pulled the funds from this account.
I am unable to get a rep to help me. The emails I receive are all general emails that do not address the situation and do not provide any help.
I would like the fees taken off my account, and the credit card payment applied in the amount of 500.00 taken off the "hold" that they now have on it. I would like this resolved. PayPal is not trying in any sense to help resolve this situation or to help me. Instead they just want to rake up more fees needlessly and offer no help and continue to lock my account. When I call during their business hours, I am not treated very kindly and not given any answers or solutions.
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