Usacomplaints.com » Miscellaneous » Complaint / Review: PayPal - Bank Account Info Deleted After Paying by eCheck. #314028

Complaint / Review
PayPal
Bank Account Info Deleted After Paying by eCheck

I purchased an item on eBay using eCheck, which was clearly my fault because at the time I had, and still have, a debit card, but I had not added it to my account. I use a debit card from a reputable bank in the USA, and debit cards are linked to checking accounts, but anyone who uses a debit card knows that they are not authorized to physically write checks.

Two days later I got an email from PayPal saying that the bank account number was not correct. That is pretty funny and weird, because two days after the first purchase I made a second purchase using my debit card, the eBay seller received their funds immediately, and the second item I purchased was sent in two days.

The point I am trying to make is that PayPal deleted my bank account information because they had decided that the account number was incorrect. That is nonsense. On the PayPal website it clearly states that you can add a debit/credit card for backup funds and link it to your bank account. If PayPal cannot get funds directly out of my bank account, does it not make sense to just take the funds off the debit card that I have on file?

I may have added a debit card after the fact, but as I mentioned above, if they could not get the funds directly out of my checking account, the staff should have had enough sense to just take the funds off my debit card instead of deleting my bank account information. The account is legitimate, or PayPal would not have been able to pay the eBay merchant. What kind of staff does PayPal have working for them these days?

PayPal is terrible. There are over 900 complaints from consumers on the BBB website and countless lawsuits, and someone needs to step in and take control of what is going on. The BBB has the gall to list PayPal as a satisfactory business, and we know why that is. The BBB is getting its cut of the profit from PayPal: the BBB membership fees.


Offender: PayPal

Country: USA   State: California   City: San Jose
Address: 2211 N. First Street
Phone: 4029352050

Category: Miscellaneous

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