I recently tried 1and1.com after hearing some mixed reviews. I have used many others and liked them very much, but they are far more expensive than 1and. Boy was that a mistake. Within the first week of hosting my newest site flashgamesetc.com the site was down on the fourth day that they were suppose to be hosting my site. I called in and waited for 50 MINUTES waiting for a rep, and when one finally answered I proceeded to ask why my site was down since this morning, and what was being done to fix this.
I further expalined that I had paid for some rather expensive advertising for this same site, and was losing money as a result. The customer service rep responded in a heavily accented voice (sounded like he was from India and was almost incoherent) stating that the server my site was hosted on went down 3 hours ago (actually it was 6 hours ago at that point not three as he stated), and ONLY after 20 customers called in about the problem did they actually start on looking into the problem.
They actually stated that no one looked into the problem until after 20 seperate customers called in. No monioring of the servers, no belieivng the first customer, rather they waited for 20 customers to call in before even seeing if there was a problem! I asked when to expect the server to be back up as it is vital to have my site up during this time since I am paying for expensive advertising. They stated they just started working on the problem moments ago, and had no clue what the problem was, or when it would be handled. I asked to be transferred to another server, and was told no. I asked for a supervisor, and after another 30 minute wait the rep came back on and stated the supervisor could NOT BE DISTURBED. I expalined I had been on hold for roughly an hour and 20 minutes total, and my site was still down, and I must be transferred to another server, and must speak to a supervisor immediately. He again refused.
I finally was transffered to a different supervisor than his own that could not be disturbed, and was told that they HOPE to have the problem fixed within the next 24 hours, but it very well could take longer, as they had no clue what the problem was other than it was a server problem. I asked to be refunded for the hosting fees since my site was down, and asked the supervisor for my site to be transferred to another server yet again. I was told it would take 3 days to update the name servers etc, so he would not recommend transferring servers. I explained I had transferred servers with before and this was done immediately. He stated he knew most companies could do it instantly or seemingly instantly, but they had no way to do it faster than 3 days. Currently my site is still down with no end to this dilemma in site.
I would have to say this is the WORST HOST ON THE INTERNET. They even stated to get refunded for the down time I would have to email another department as they do not handle anything like that or even transferring servers as pretty much everything is handled by another part of the company who NEVER TAKES PHONE CALLS! Horrible! STAY AWAY AT ALL COSTS!
Dustin
North Canton, Ohio
U.S.A.
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