The issue I am currently having with abc distributing is I placed an online order on 03/26 that I have still not received. I called in to check the status of my orders on 04/03 and found out after calling the call center and waiting on hold over 30 minutes, the shipment had been canceled due to an invalid credit card number. I immediately placed the order again and spoke with a supervisor in regards to my order being canceled without my knowledge. He apologized for the inconvenience and stated that he would credit my account for the shipping and handling charges as well as I would receive my full order in 10-14 days. I received half of my order around 04/18 and noticed that I was charged for shipping and handling. I called back left several voicemails for the supervisor and ending speaking with another supervisor who apologized for my troubles, told me that the other supervisor did not have the ability to credit my account for shipping and handling that had not been charged but he would credit back my checking account for the fees as well as monitor my account to ensure that I didn't receive any shipping and handling fees for the remainder of my order that has not been shipped yet. Since then I have spent numerous hours on the phone, left several voicemails for the supervisors I spoke with previously, been spoken rudely to, hung up on, etc. And my issue is still not resolved. I have been extremely polite and professional throughout this entire process and do not feel as if I have been treated the same.
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