This company will draw you in by stating that the only charge to your credit card for a "free trial of VitalAcai" will be for shipping & handling, and that you have 15 days to cancel the order before $78.91 is charged to your credit card.
I came across the website and thought that I would try the product because of those stipulations. The order date on the package that I received reflects 12/4/08. On 12/9/09, I called the company and after several attempts, I finally spoke with a rep. And cancelled the order. I was given an RMA # to return the trial shipment, a cancellation confirmation #, and was told I would be sent a confirmation email. The email was not received, so I called the company and spoke with another rep., who inturn sent me the email. After hanging up with her, I checked my bank account and found that the company had already charged my credit card $78.91, before the 15th day.
I called the company again and spoke with another representative. After he was no help, I asked to speak with his supervisor. After being placed on hold, he returned and stated that his supervisor said that he was busy.
I had my credit card cancelled and reported this incident to the fraud department at my bank. It can take 45 to 120 days to have this resolved, but it does not matter because I want to alert consumers about this company.
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