After hearing this product promoted on TV for "only 9.95" including 2 tubes of fixit and a free hand held vacuum I went to the web site. The web site indicated that shipping and handling charges would be added to the cost.
In order to see what the shipping/handling costs were, I filled out information that included my address and credit card number. With shipping and handling, the cost would be $32,50 - a long cry from the advertised price.
I immediately left the web page and closed my browser. I did not enter any "order" command. I did not receive any order confirmation from the company, but lo and behold, the package arrived on my doorstep and a charge had been made to my credit card.
I called the customer service number and was told that as soon as I entered the credit card number, the order had been made, I didn't need to confirm the order. I told the lady this is not a standard business practice when ordering from the internet, she said it is their company way of doing business.
I said I would be sending the package back, and since I had not ordered it, I did not think I should pay the $22.55 shipping/handling for a supposed $9.95 item. She told me I would be charged that amount because it is their company policy.
I will be contacting my credit card company to stop payment on this item.
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