I called PeoplePC today in hopes of lowering my internet bill. A woman ("Carol") answered, obvious American. I asked her physical location and it was New Mexico. (NOT San Francisco.)
She offered me a great deal and I signed up. We were joking about outsourcing and how awful it is to try to talk to Eastern Indians. (*Note: not racist, just a realist.*} I asked Carol if the tech support was also located in USA. She assured me it was.
Well, I needed tech support, and you got it, INDIA. The guy didn't understand on the first or second tried everything I told him. When he went through the steps, it was like I was a baby and he a superior adult, holding my hand.
Decided to cancel the offer, called back. Again, INDIA. I have call waiting and since I work from home I told the cancellation guy to please hold while I checked the other call, and he dropped the line.
The strange thing is, is that after I called back again, I got an American, but he didn't understand me either as he asked at least four times the reason why I was cancelling my account. ("Outsourcing was my one and only answer.")
I'll be keeping an eye on my bank account to see it they process anything.
Should have checked here first!
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