Symantec has no record of my rebate submissions. Submitted twice now they are requesting a third submission. Purchased at Best Buy, who has also refused any assistance.
What I intend to do, and my advice to the many others who have been ripped off by Symantec and the retailers, is below:
First, forget about your rebate. Its probably gone. Concentrate on getting even by causing them as much grief as they have caused you. Won't the satisfaction be worth it!!!
Second, stop your credit card payment. You may have to pay in the end, but in the meantime you can cause the retailer some discomfort. Try to return the software; they will resist taking it but you might get their attention. If you are really pissed, mail it to them at the corporate headquarters.
Third, and this is the most important step, write a calm coherent letter to the Consumer Protection Office of your state Attorney General's Office. Send copies to Symantec and the retailer who advertised the rebate and sold you the software. Remember, you are dealing with politicians here and they are usually anxious to please the voters, but be very courteous and businesslike. Send them copies of the Symantec complaint pages from this site so they will know you are not a lone complainer. Also ask that the retailer be held equally liable. I think its entirely too easy for the retailer to get off the hook when I think they should be held accountable when they advertise a rebate. My experience with the state Consumer Advocates has been very good.
Fourth, you should obviously avoid doing business with Symantec or the retailer.
Fifth, tell everyone you can.
Thanks to this web site.
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