I purchased the Symantec Security 2006 Bundle of utilities from Staples on the 11th. Of December. The offers were a $30 rebate and a $40 rebate which was to expire 30 days from the purchase date.
I submitted all the required documentation for both rebates and dated and mailed them January 2. Because of my past history with Symantec, I stapled all the forms on my cover letter which outlined my entire submission. I anticipated Symantec refusing to pay the rebates under some pretext.
The $30 rebate has been issed, but the $40 submission was returned to me unopened and stamped "Promotion Closed-Return to Sender. Both rebates were dated and mailed at the same time so we know the fufual is bogus.
Symantec has been refusing to pay me the second rebate since 1997. Eight or nine monthes later they paid the said rebates after (competitor's name deleted - see below), where I had been purchasing my software interceeded on my behalf. A short time after the retailer contacted them, I received an email stating that a vailed submission was found and was being processed.
I mentioned Staples in this report because they refused to interceed on my behalf stating there was nothing they could do. I had switched to Staples because the organization I work for and I personaly do a lot of business with the company and their advertising always mentions "Easy Rebates". (competitor's name deleted - see below) always backed their customers, but it seems Staples does not.
William
Cherry Hill, NJ, New Jersey
U.S.A.
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