In April my wife decided to go into business for herself as a graphic designer/director. She was convinced by her sales agent to purchase Norton System Works 3.0 for Machintosh and Norton Anti Virus 2004.
Both software packages came with cash rebate offers worth $50 and $30 respectively. My wife took great pains to jump through Symantec's hoops by enclosing all of the documentation requested AND she made copies of both of her submissions. To date Symantec has rejected both original and resubmissions, now claiming that the "time limit" has expired.
Symantec has an unsatisfactory rating with the BBB of Silicon Valley and I believe that this rating is well deserved. I have forwarded my own complaint to the BBB and to the Minnesota Attorney General.
It appears that this company has decided to extend its corporate middle finger towards its customer base, figuring that it is too big to be taken down. Bad company. Bad. Bad. Bad!
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