This complaint is regarding a rebate offer. Symantec offered a $25 rebate on the purchase of its Norton 360 software if purchased between 2/24/08 and 3/29/08 (promotion # 08-04998). On 3/22/08 I purchased the Norton 360 software for $74.99. I mailed in the rebate with supporting documentation on 3/24/08. After waiting 8 weeks and not receiving the rebate or a reply, I sent an online inquiry to Symantec asking about the rebate. I did not receive a reply to my inquiry. I called their 800 number and spoke with a representative who told me to resubmit my rebate and gave me the resubmission address. I resubmitted the rebate on 6/10/08. Again, I did not receive the rebate or a response. So, I again resubmitted the rebate on 8/28/08. Again, I did not receive the rebate or a response. On 10/15/08 I sent another online inquiry asking about the status of my rebate. This time I did get a reply. The rebates customer service person called Diego emailed me back that they were unable to find a record of my rebate submission and I could not resubmit it because this promotion was closed. Only after the promotion was closed did they respond to me. They had no intention of honoring the rebate offer and just wait for people to give up. The reason I purchased their product and not another was because of the rebate offer. This company is misleading consumers by getting them to purchase a $75 product with the promise of a $25 rebate that they have no intention of paying. A quick search of the internet found several other people complaining because they did not receive their rebates from Symantec, so this is not an isolated case. I have filed a complaint with the Federal Trade Commission and urge others who have had a similar experience with Symantec to do the same.
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