I requested to cancel my personal training sessions on March 14 with Urban Active employee Jack, at their location. Since I have done so, I never got the refund I was promised for paying the first and last months dues for training sessions when I originally signed up. I went back in April as I was in Ohio to find out what was going on, and spoke to Andrew, who then let me know my request was denied.
My bank statement Jack and I submitted online was not accepted as proof of moving to New York, since it was a screen shot. I asked if they were going to let me know - he didnt have an answer but said he would stop this months charge from going thru as I resubmitted another form as proof of moving to New York. Since then, I was charged another montly fee, so I contacted my bank to dispute the charge I was promised not to have.
I also contacted Urban Active Corporate offices, explaining the situation, requesting my refund and that they cancel my membership, per contract. They told me since my account is now delinquent (since I disputed last months charge) they will not cancel my membership, and will not refund my money. The contract states if I move out of state or somewhere there is no Urban Active within 50 miles, then I am able to get out of the contract with full refund and cancel the autopay.
Urban Active does not have my authorization to continue charges which I let them know, and they told me they will continue running my card, until they accept proof that I have moved. I have submitted 2 pieces of information now - my bank statement and my health insurance mail - both of which they have denied as proof. I am now filing a consumer complaint. I do not believe this is legal, ethical, or the right way to handle. No complany can "deny" the fact that I have moved to another state, with the threat to continue charges without my authorization, or refund the money I was contracted to legally get back.
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