I requested to cancel my personal training sessions on March 14 with Urban Active employee Jack, at their location. Since I have done so, I never got the refund I was promised for paying the first and last months dues for training sessions when I originally signed up. I went back in April as I was ...
My experience with Urban Active Fitness is that it doesn't matter whether or not you sign anything. If they have information such as your credit or debit card number they will claim you have signed a membership contract and bill you. There seems there is no way to resolve a dispute. Even a written ...
I was considering a 1 year membership at Urban Active & gave my information to the "sales person". He explained some terms of the contract containing my info. I tried to read the contract & it seemed confusing & did not reflect the information given to me verbally. The ...
On 1/31, I sent an email to the four members of Urban Active's corporate office (all listed on Urban Active's website). As of today (2/6) I have not heard a response. I called the customer service number listed on the website and spoke with a woman who mentioned that I forward her an email ...
This is our story. My friend and I, signed up for a gym membership for urban active!!! Everything was smooth sailing untill... There personal trainers started buzzing around like flies to get our attention!!! They asked up if we would like a free session! We said sure it was on 15 mins! We said our ...
A warning to anyone considering personal training at Urban Active!!! They will steal your money and then ignore you when you complain! I signed up for my membership at the Urban Active in Kenwood in August. I was not interested in the training program but was offered a free session so I did it. ...