My boyfriend in I joined Urban Active togheter at the beginning of December. I was in the midst of relocating to Ohio and told them that the checking info we used for direct payment to sign up would need to be changed as soon as my move was complete. The guy who signed us up said this was not a problem and that it normally would take 3 or 4 days to complete a billing change.
On 12/22 my boyfriend in I went to our Urban Active to change the billing information. We gave them two blank checks from our joint account and filled out the billing change form that Jessica Cole gave us as well as stabled our voided checks to the bottom.
We were told by Jessica Cole that it would take effect within a couple days but not to worry because our dues were not due.
On December 27 urban Active took 70.00 from the wrong checking account for setup fees. My boyfriend and I returned and asked why were they taking money out the wrong account when we had submitted the change already. We were told by Jessica Cole that there wasn't enough time before the Christmas Holidays for the change to take effect, and that our next dues will come out of the correct account.
On January 3 urban Active took 54.00 out of the wrong checking account again. I have called, emailed, and reported them to the BBB. Each time I have had to speak with Jessica Cole. They keep sending me E-mails saying they want something showing that I have bounced check fees.
On January 10 Urban Active took 30.00 out of the wrong checking account. I called and spoke with Jessica Cole. She said this was annual maintenance fees. I asked her why do they keep taking out of the wrong account. She sent me an E-mail saying they wanted proof of bounce checks.
I sent her two e-mails placing her company on noticed and that I wanted them to stop taking money out of the wrong account. No contact yet since I sent my latest E-mail.
I have tried to find a number for there corporate office but just get another gym who claims they do not have a number or E-Mail for Corporate.
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