I signed up for a gym membership and Personal Training membership at Urban Active in early 2008. I was told the only method of payment was automatic back account drafting.in July I changed to a different bank. So I went to Urban Active and filled out the proper forms.
Urban Active failed to notify the Personal Training department which is apparently a different company with in Urban Active.in October I received a notice from the collection agency "Affiliated Acceptance", that I was 60 days overdue. On October 28th I went in a paid the balance in full (Almost $300). Fortunately I kept the receipt.
In mid November, Affiliated Acceptance placed a pending charge against my bank account for the same amount. I phoned Urban Active and was told it was their mistake, and that the charge would not go through. I ran my credit report, and was horrified to see they had reported me as a late pay! I called Urban Active again and was told the collection agency would remove the mark from my credit report.
The very next day I checked my bank account and Affiliated Acceptance had gone ahead and withdrawn the money from my account, over drafting me by $311, plus $75 in overdraft fees.
I called Urban Active to complain and was told it takes 3 days to refund money. No one had ever mentioned this before. I asked to speak to the manager and was told "He doesn't take phone calls from just anyone".in the end I emailed my bank account statement to the customer service rep, who promised to show it to her manager.
I no longer trust Urban Active. I have canceled my bank card to prevent them from accessing my account ever again. I intend to cancel all of my memberships with them as well as my daughter and wife's memberships.
NEVER allow Urban Active to do direct draft from your bank account!
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