The short version is I ordered six of one item and they sent 5 wrong things. I contacted them several times, spoke mostly with a Susan who 'assured' me that this would be handled quickly etc etc. This started April 19 and today is May 9. I was told to send pictured and the order number to their email and to destroy the product because they do not accept returns of what I ordered (Great Wall Yinchiao Tablets without acetaminophen - it came with acetaminophen). I was told that I would receive an email with a return label. I never got that until Monday May 2, AFTER I was told by Susan that I would get a full refund (we had agreed that I would get a refund I would keep the one bottle they got right and I would pay to ship back the other 5).
When I called her on Tuesday May 3, I was told that the refund would be in my account by Friday May 6. Today May 9th after numerous phone calls and an agreement with Susan that never occurred I was told by Susan that according to company policy (which was the first time anyone mentioned this) I must return the items before I get refund. I have filed complaints with BBB and Ok consumer protection office, as well with my financial institution. I will send everything back and let everyone know what happens.in the mean time... Do not deal with this company...
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