On December 9 I ordered the Ed Hardy Basic Bulldog Cap Yellow. The online order confirmation included a photo of the hat. Order received on December 26th was the wrong hat & I emailed them that day.
Eight days later I received this reply:
Dear customerthanks for your email
could you send us some pictures of the item you had received
then we will check it soon
best wishes - Susan Benoit
I emailed the picture on Jan 5th. No word back. I emailed them again on Jan 8th and on January 17.. Still no reply.
On January 17 I went to
http://www.raininghollywood.com/contact_us.php
& after finding no phone # filled out the "enquiry" form and received an automated response that the owner of the company would contact me.
Later on January 17th, I received my own email back from Susan Benoit with no reply text from her. I hit reply and pointed this out and asked for her to call me.
It seems that "Raining Hollywood" might not be a US Co. Due to the spelling of "enquiry." This Susan Benoit is employing delay tactics and not giving me the option to return my Incorrect order for a refund.
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