Complaint / Review
LA Fitness
Only Half Refunded After Being Added to Another Man's Family Plan

LA Fitness is a big mess!

Firstly when I was negotiating the deal they added me to another guy's "family" to give me the deal. They (Jason) promised me that my account was completely different from the other guy I did not know.

I had to cancel my account within 10 days. LA Fitness has a policy of refunding the amount initially paid, if it is within 10 days. I got only half of what I paid eventually. When I asked them they mentioned that the other half had gone to the other guy's card due to the way it was set up. When I mentioned the name of the person who had set it up, they lied he no longer works there. I saw him there a few days later so I know they were lying.

I have other means of getting my money back, but you guys take care before you open that new account. All their employees only know how to lie and steal.