This company is a complete rip off. This is what the Cincinati Better Business Bureau has to say about them:
Original Business
Start Date: 1/1/1994
Type of Entity: Corporation
Principal: Steve Warshak, Owner
Local Phone Number: (513) 985-9040
Fax Number: (513) 985-9050
Email Address: [email protected]
TOB Classification: Shopping Services-Internet
The information in this report has either been provided by the company, or has been compiled by the Bureau from other sources.
Nature of Business
This firm offers dietary supplements from Garden State Nutritionals, based in West Caldwell, New Jersey.
Customer Experience
Based on BBB files, this company has an unsatisfactory record with the Bureau due to a pattern of complaints concerning contract disputes and guarantee or warranty issues. Specifically complaints state that customer credit cards are automatically billed for additional shipments of products, which are then sent to the customer without prior authorization. The company has responded to complaints by stating that customers were sent written notification of their enrollment into the Preferred Customer Auto-Ship Program (a.K.A., Established Customer Guarantee), with their initial product order.
This Established Customer Guarantee states that, All existing customers are fully guaranteed to automatically receive a new supply of Enzyte a few days before the current supply runs out.
Further, it states that if a customer wishes to discontinue with the Auto-Ship Program, they may do so by contacting the Customer Care Center at 1-866-985-9040 day or night with no obligations. However, the cancellation process is not without obligation. Customers claim that in order to cancel, a form must be filled out, witnessed, notarized, and sent back to the company via certified mail. Some customers find the questions on the form that must be notarized to be embarrassing in that they disclose the purpose of the product.
In lieu of canceling, a customer may accept an offer of 2 bottles of free Enzyte or Mioplex. If the customer accepts this option he/she forfeits the right to return, credit, or charge back any current or previous product shipments.
In other complaints, there is a confusion about the guarantee for Enzyte. The company has responded to complaints regarding guarantee issues by stating that results of Enzyte usage may vary and that Enzyte does not come with a money-back guarantee but rather a guarantee of quality assurance.
Based on BBB files, this company has an unsatisfactory record with the Bureau due to its failure to substantiate or modify advertising claim (s).
When evaluating complaint information, please consider the company's size and volume of business. The number of complaints filed against the company may not be as important as the type of complaints and how the company handled them.
Closed Complaints
Number of complaints processed by the BBB since the firm's BBB file was opened in September:96
Number of complaints processed by the BBB in last 12 months: 95
Complaints Concerned
Advertising Issues: 1
Outcome of the complaint -
Resolved: 1
Sales Issues: 2
Outcome of all complaints -
Resolved: 1; Company made good faith effort to Resolve:
1
Delivery Issues: 9
Outcome of all complaints -
Resolved: 9
Repair or Service Issues: 1
Outcome of the complaint -
Resolved: 1
Guarantee or Warranty Issues: 19
Outcome of all complaints -
Resolved: 15; Unresolved: 1; Delayed Resolution: 1;
Company made good faith effort to Resolve: 2
Product Quality Issues: 5
Outcome of all complaints -
Resolved: 5
Refund or Exchange Issues: 12
Outcome of all complaints -
Resolved: 10; Unresolved: 1; Company made good faith
effort to Resolve: 1
Contract Issues: 37
Outcome of all complaints -
Resolved: 34; Company made good faith effort to
Resolve: 3
Customer Service Issues: 1
Outcome of the complaint -
Resolved: 1
Credit or Billing Issues: 9
Outcome of all complaints -
Resolved: 9
Additional Business Names
Enzyte and LifeKey Healthcare.
Additional Telephone Numbers
(513) 794-1222
(866) 543-3539
(877) 246-4361
(877) 436-9983.
Additional Addresses
4181 Crossgate Lane, Cincinnati, OH 45236-1215 and PO Box 42635, Cincinnati, OH 45242-0635.
Company Advertising
In September the Cincinnati BBB requested substantiation of the company's claims that the product Enzyte performs as described, by providing the following:
1. The results of all medical studies testing the performance of the product
2. A copy of the material safety data sheet listing all the ingredients
3. Any registration information for the product as may be required by the Food & Drug Administration
As of November 4, the BBB has not received a response.
Additional File Information
Steve Warshak, Owner and former President of LifeKey, has also been identified as the Owner of Boland Naturals, Inc., and TCI Media, Inc., both based in Cincinati, Ohio. Greg Cossman, the President of LifeKey, has been identified in BBB files as the President of Boland Naturals, Inc. Chip Clarke, the Senior Vice President of LifeKey, has been identified as the Senior Vice President of TCI Media, Inc. Separate reports are available upon request.
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