Liberty Medical did not inform us when my mother's doctor lowered the prescription amount of her glucometer test strips. Their policy is to do exactly as the doctor directs without informing the customer to any such changes. They are a RIPOFF!
Test strips are expensive; they cost ~$80 for a box of 100. Medicare pays for a box of 100 automatically each month, BUT MEDICARE WILL PAY FOR MORE STRIPS if the prescription is written for more (check out my other posts for more on this).
My mother uses six strips a day, what equals to ~190 per month. Her doctor agreed to write a script for two hundred strips per month.
To make life easier for my mother I contracted Liberty Medical to supply her test strips. While providing information for the order, I told Liberty Medical my mother uses seven strips per day (they want a per day usage). They agreed to that amount and told me they would contact her physician to get the script.
Well, the doctor must have forgotten (to put it nicely, check out my other posts for more on this) because he only approved a script to Liberty for four strips per day. Luckily, I called Liberty Medical for a different reason and casually verified the shipment/date of my order. I was flabbergasted; they were shipping the next day and were only going to ship 150 strips/month (three month supply).
Do you realize the Hell I would go through with Medicare to get another 50 strips billed per month? I am sure (know) my mother would have ended up paying for the extra 50 strips per month out of her own pocket.
All because liberty medical's policy is to take the doctor's word over the patient's.
Their customers do not have final say in the matter! Do not trust them to work for YOU, THE CUSTOMER, because of their policies. I dropped them like a nuclear fuel rod!!!
* I am writing a series of consumer complaints that involve the medical micro-economy. Recently, I started handling my mother's medical services. This has been a difficult learning experience for me. I would guess 90% of the medical providers (doctors, medical facilities, insurers) WERE ripping off my mother. Hopefully, YOU! The consumer, will benefit from these reports.
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