I went into Ashley Furniture earlier today expecting to walk away having purchased a sofa which I had previously looked at. Upon entering not one associate greeted me or asked if they could assist me (please note that there were only a handful of customers and the store was not overly busy). I had to wander around the store to get someone's attention while two sales women sat at a table in the middle of the store talking to one another and ignoring the customers. When I finally flagged someone down, he wasn't very professional. I inquired as to whether or not I could use a coupon and he had to check with the manager, which was not a problem. However, when I walked by the two ladies who were sitting at the table decided to belittle me and say how stupid I was to think I could use that coupon on the particular couch I was looking at. I'm not sure they know I was the customer they were talking about.instead of letting the sales associate that was with me calmly and professionally tell me that I couldn't use the coupon they decided to belittle me. I did not know that the price I was looking at was a sale price, as there was one price listed on the couch and it did not display "sale", "discount", "clearance" or any other phrase which would enable me, the customer, to know that the price listed was not the original price. It is not my fault that they don't know how to clearly communicate with customers or ex-customers such as myself. There was an "as advertised" listed on the sales tag, and had they calmly told me that was their way of saying "sale" it wouldn't have been an issue. The final straw was that as I was leaving and the sales associate apologized for me not being able to use the coupon, he called me "kid." It was extremely disrespectful and I don't care how old I look, they have no right to ignore me, get nasty with me and act completely unprofessional. They assumed that I was a high school or college student and wasn't going to spend a great deal of money so they didn't care how I was treated. I had gone to this same location about a week earlier with my mom and they bent over backwards to assist her based on her age, estimated income and estimated potential spend.
I am a 24 year old professional that works for a fortune 500 company. I do not appreciate them formulating an opinion of me when I enter the store and tailoring their level of service to it. I have never experienced such unprofessional staff that completely lack the ability to respect and serve the customer. I worked in retail sales during college and I never treated a customer like that. No matter how crazy or stupid their questions may have seemed, I always assisted the customer as best I could.
I will NEVER go to another Ashley furniture store or purchase anything from their distributors. I work hard for my money and they will not see a penny of it. Don't waist your time going to an Ashley furniture store unless you're are hoping to be belittled and treated unprofessionally. Hopefully something similar hasn't happened to others, but based on the number of negative reviews, I don't think that is the case. Their customer service is a joke - what a waste of time.
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