We were planned to get a shipping nowadays of the dining area collection we purchased online fourteen days earlier at JCP.com. We settled $149.99 for "white-glove shipping." Once the vehicle eventually came, it had been unearthed that they just introduced the four dining area seats and never the desk. The deliverymen did not understand where the desk was or when it'd be shipped. They needed us to simply accept the seats and signal that people approved the shipping ASIS. We declined and informed them we'd just take the purchase when all of the products were current, a desk and four seats. I named JCP.com and spoke having a customer support individual who set me on-hold many times for more than 45 minutes. While she delivered, she stated that I'd requested the incorrect desk which it'd be 4 more months before they might obtain the order to me. I informed her that I requested a dining area collection, a desk and four seats, and didn't get them individually. She subsequently attributed it about the shipping people, who she related me-too after which quit the phone call. The individual in the shipping organization attributed JCP for delivering the incorrect desk. I questioned why I had beennot informed about that before they experimented with provide it. She replied, "We Are sorry. We will contact you when we've the purchase below to setup a shipping period." I subsequently named JCP back, and spoke to a different customer support individual who set me on-hold and delivered to inform me he created a study about the scenario of course if they did not return my phone by MON, (nowadays is Friday), that I ought to contact THEM back to discover that which was happening using the purchase. And so I don't have any solutions when I create this criticism... However they curently have my cash! Exactly what a clutter and what horrible customer support! So much for "white glove shipping! From JC Penney!
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