I approached FreightCenter in regards to a cargo of the useful, fragile dining area table. It needed "white-glove" support. I had been guaranteed from the "agent" that for my $600 the desk might have the thighs eliminated, covered and positioned on a pallet ON-SITE. Your day the desk was to become acquired, the woman from whom I bought the desk (Ms. Hamilton) named me to I would like to realize that two males with a bit more than the usual collection truck were merely transporting the desk from the home and placing it about the vehicle. No cover, quilt... Nothing. Skip Hamilton subsequently set me about the telephone with among the males plus they described they weren't prepared to bundle the desk, when I was advised they'd. Then they place me in touch with their "boss" who stated they'd return using the correct presentation equipment. Roughly 30 days later I obtained the table with numerous scores at first glance in the bubblewrap used straight to the top of the desk. It had been NEVER positioned on a pallet as advertised. Recently, I get a statement for $220 for that "delay period" of both workers and also the minute collection endeavor. I named FreightCenter and after much work got in touch with a Ms. Jennifer Taylor. Very rudely she advised that there is nothing to be achieved however for me to pay for the statement. She says her organization is "not accountable for the services made from the companies". Given, FreightCenter isn't accountable for the scores up for grabs, HOWEVER THEY are accountable to provide the support they explain towards the customer. I had been "offered" white-glove support and informed my desk could be crated and palleted on-site. This didn't occur. They intentionally misrepresent, per Ms. Taylor, what solutions can be found.
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