I purchased two occasional tables from Ashley's (Louisville KY) and one was damaged. The store offered to replace it but expected me to drive the broken table back to the store before they would order the new then drive back in to pickup the new one a different day. All I asked was to order the new table and let me drop the broken table off when I picked up the new one. They flat out refused and did not trust that I was telling the truth about the damage. Even if I was lying why would I put myself through the hassle. Ashley's has no idea what customer service is but I do. That is why you will never see me in there again.
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