I purchased a coffee table, and three end tables, and a couch from Ashley Furniture and purchased a 5 year protection plan along with it, from Guardsman Furniture. All four of these end tables and coffee table were all part of a matching set from the same model series. I am now 2 1/2 years into my warranty period where this past week some nail polish remover caused damage to my coffee table. I correctly filed a complaint with Guardsman and the following week they arranged for a tech. To come out and look at the damage.
The tech. Took a few pictures and briefly explained to me the process, telling me he'd probably have to take the coffee table to his shop in order to sand down the top of the coffee table, and then re-stain it. Of course none of this would happen until he submitted his paperwork to guardsman for approval, etc. Etc. Michelle from Guardsman calls me a few days later to inform me that they were going to replace the entire coffee table with a brand new one from Ashley Furniture.
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