Stainsafe customer service reps set you up to get your claims denied. I called to report that my 5 month old leather sofas were cracking. The rep asked if that was all because once a claim is submitted, that is it. So with that in mind, I tell them to hold off on filing the claim and that I will double check before I finalize my claim. I call back two days later and tell them not only is the leather cracking, I see a small puncture on a cushion and that there are a few stains on the sofa that we could not get out. First off, I would like to say, right off the bat, this rep was not your typical rep. I could tell she was not friendly. Her name is Latrisha or Latisha. Anyway, as I go on about all the little things about my sofa, the only thing I really cared about was the cracking of the leather that I originally called about two days ago. Latrisha/Latisha encouraged me to tell her all that I wanted to claim KNOWING that an "accumulation" of claims as she called it would make the claim unserviceable. She submitted my claim and it was immediately denied. I was appalled! I told her to have someone come out for my original claim and she said there is nothing she could do about it now because the claim had been submitted.
I asked to talk to a supervisor and again, right off the bat, I could tell the supervisor was unfriendly. I tell Adrian my story and that the rep set me up to fail a claim and she said there was nothing they could do because the claim had been submitted. I asked how this would ever be remedied as they now have a record of the little things I had reported. Adrian said they could refer a technician at MY cost. I asked if this meant I could never use my warranty and she said I would have to resolve all the reported issues first.
They had no intention of making good on their warranty. They set you up to FAIL!
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