This company cares nothing about their reputation. They've become an arrogant monopoly. When I explained to the on-line chat representative from India that I am a cancer patient who depends upon bringing my Kindle to doctor's appointments and that my warranty expired only weeks ago, she was a stone wall. When I chose to receive a phone call it was even worse Natalie G was her name. I explained that I would share with other consumers and recommend to all that they purchase a Nook (too late to get all those community book stores back-so get a Nook). I have to say, I once had an Apple router die three months after warranty expired and the customer service representative just handed me a new one in a box with a smile. Again, their reputation is not important, and eventually they will die. It will take time, but it will happen. And think of how many Kindle books I have bought and would have continued buying which I will not buy now. And above all, I recommend you do not invest in Amazon. It's going nowhere good. You can only do well for so long when you care nothing about your reputation as a business. There will always be competition better and smarter-and kinder and nicer (including to cancer patients) coming up to replace Amazon. Buy a Nook-don't invest in Amazon.
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