I bought a new top of the line HP Computer Pavillion dv7-6b55dx Entertainment PC and purchaced the best warranty called black tie to cover me for 3 years. This computer was purchased at christmas 2011.
I had my computer guy hook it up Jan 8. On my keyboard my letters are rubbing off example my T and my E is almost gone. I have to look at my keys when i type. I use this for personal use only and do not have nails that hit my key boead either.
I went to bestbuy told them of this problem and the geek squad tells me my warranty doesnt cover that yet it i drop it or break my computer they will give me a new one.
They told me that my keys have to be actually broken before my warranty will cover it. I was advised to break some of the keys for HP to replace my keyboard and then i would have to wait 6 weeks to get it back
This is not fair to me when i bought the best Hp computer they had to offer i paid quite abit for it and purchased the best warranty they had to offer. I have bought other computers used them constantly and never has the letters rubbed off.
I am highly upset about this and HP's poor warranty policy. I have been told for years not to buy HP products now i see why. The reason i bought another HP computer was because this kind of thing never happened to me before.
Now im wondering when i have anothr problems with this computer if the warranty will even cover that. I also paid alot for that warranty. The warranty is Bestbuys warranty. Yet HP has a year warranty on it when i bought it and in 2 months this has happened.
I either want my money back or the warranty to cover another key board from who ever is responsbile HP or Bestbuy and i want my computer back ina week not 6 weeks. This is unethical.
I do not advise anyone to purchace HP Products especially from Bestbuy. It is also my understanding that i am not the only person that has had this problem with bestbuy on HP products.
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