Independent profile — not affiliated with Amazon
Amazon
Amazon.com, Inc. is the Seattle-headquartered, Nasdaq-listed (AMZN) online retailer and marketplace that also sells Prime memberships. This page collects what Amazon's own pages and primary documents say about returns, A-to-z Guarantee claims, Prime cancellation and refunds, and recent government and court matters: the September 2025 FTC Prime settlement (payments continuing through April 2027), a $309.5 million returns class settlement awaiting final approval (hearing March 16, 2027), and an October 1, 2026 D.C. Attorney General settlement. USAComplaints links 745 approved posts naming Amazon or its billing descriptors, 742 of them dated 2002 to 2013.
Complaints & Reviews on USAComplaints
745 complaints on USAComplaints, including 1 published in the last three years.
- Hacked account and lost access to previously purchased movies.
- Charge of $16.71 on my bank statement
- Incredible service
- Goods not received
- Coffee table book delivered in no wrapping!
- Amazing service
- Amazon Protects Thieves
- Wrong Area Code with DVD pruchase
- Item ordered, billed but no trace for the goods
- Convenient shopping experience
- Customer Utopia
- Cannot buy kindle books for centain authors
- Sales tax on S&H
- Non Delivery
- 8 months late delivery - no response on request
- Consumer Report
- No dvd order placed 17 june
- Consumer Report
- My Favorite Spot to Shop
- Amazon / Kindle Rock
Complaint Themes
Independent Sources
Shown for context — not merged with USAComplaints' own numbers.
Contacts & Login
- Official U.S. website: https://www.amazon.com/
- Customer Service: Help & Contact Us (orders, returns, memberships; 24/7 help per Amazon): https://www.amazon.com/gp/help/customer/contact-us
- Cancel Your Amazon Prime Membership (Amazon help page with the cancellation link): https://www.amazon.com/gp/help/customer/display.html?nodeId=GTJQ7QZY7QL2HK4Y
- Report a suspicious message claiming to be from Amazon (Amazon cannot reply personally): [email protected]
- Verify a suspicious message (Amazon help page on identifying fraudulent messages): [email protected]
- FTC Prime settlement administrator (refund questions; Amazon administers the payments): 1-888-999-8094
- FTC Prime settlement administrator (payment help): [email protected]
- FTC v. Amazon Prime settlement website: https://www.subscriptionmembershipsettlement.com/
- In re Amazon Return Policy Litigation settlement website: https://www.returnsettlement.com/
- Return Policy settlement administrator (settlement questions only): 1-888-553-4246
- Corporate headquarters (principal executive offices, from SEC filing; not a customer-service line): (206) 266-1000 131 complaints mention this number
- BBB-listed customer phone (shown on the BBB profile; not confirmed on Amazon's own help pages): (888) 280-4331
Locations
| Type | Address |
|---|---|
| Headquarters | 410 Terry Avenue North Seattle WA 98109-5210 |
Returns, refunds, Prime and unexplained charges: what Amazon's own pages say and where to escalate
Amazon's help pages, opened on October 3, 2026 (U.S. store), set out the routes below. Where two Amazon pages differ, both are shown.
An unfamiliar charge. Amazon's page "Unknown Amazon Payment Charges" lists statement descriptors and what they relate to: for example "AMAZON MKTPLACE PMTS", "AMZN Mktp US *..." and "AMZN.COM/BILL" under "Charges related to an Amazon.com purchase", "AMAZON PRIME*...amzn.com/bill" under Prime, and "Amazon Digital Svcs amzn.com/bill" for digital items such as Kindle books. It says an authorization shown for an order that was placed or cancelled "is not an actual charge", and points to "Your Transactions" in the account for the full history.
Returns and refunds. Amazon's Return Policy page says: "Most items can be returned for a refund or replacement/exchange within 30 days of delivery as long as they are in original or unused condition." It lists shorter or longer windows for some items (for example 15 days for Apple-brand products sold new, and 7 days for accidentally purchased Kindle books that have not been read), items it treats as non-returnable (including perishables, customized products and automobiles) and items marked "Final Sale". It says "A refund will be provided if Amazon (or the third-party seller) has received the item, and determined that you are eligible for a refund" and that processing "can take up to 30 days"; its refund-timeline table lists, for example, 3-5 business days for a credit card and up to 10 business days for a debit card or checking account. The page also lists possible fees, including a late fee of "20% of the item price for the first 30 days after the 'return by date'; 100% of the item price afterwards" and a damage fee of "Up to 50% of the item price". Returns are started from Your Orders ("Return Items").
Third-party sellers and the A-to-z Guarantee. For items from a third-party seller that ships its own inventory, the Return Policy page says the return goes to the seller, who "must offer one of the following": a U.S. return address, a prepaid return label, or a full refund without requiring the item back. The A-to-z Guarantee page says it "protects you when you buy items sold and fulfilled by a third-party seller who provides their own customer service directly to you" and covers "timely delivery and condition". Its listed conditions include a package not received three days after the latest estimated delivery date (or on a delivery confirmation) after the seller was contacted more than 48 hours earlier; an item that is damaged, defective or not as described where a return requested more than 48 hours earlier was not authorized; and a returned item with no refund seven days after delivery to the seller. The last possible delivery date must be 90 days or less ago. The page states: "If you request a refund or chargeback from your payment provider, you're not eligible for a refund through A-to-z Guarantee," and that the guarantee "doesn't cover digital items, services, stored value instruments, Spot Buys or automobiles." It links to a page for appealing a denied claim.
Cancelling Prime. Amazon's cancellation page says: "To cancel Amazon Prime, visit Cancel Your Prime Membership and follow the prompts." If more help is needed it says to go to the Customer Service Homepage, select "Something else" under "Can't find what you're looking for?", then "I need help with something else". On refunds the two Amazon pages read differently. The cancellation help page: "Paid members who haven't used their benefits are eligible for a full refund of the current membership period," processed in three to five business days. The Prime Terms & Conditions (last updated August 14, 2026): a cancellation within 3 business days of signing up or converting from a free trial gets a full refund, though Amazon "may charge you (or withhold from your refund) the value of Prime benefits used"; at any other time "we will refund your full membership fee only if you and your account did not make any eligible purchases or take advantage of Prime benefits since your latest Prime membership charge." Amazon's fee page lists $14.99 per month and $139 per year. For Prime Video, Amazon's page "Cancel My Prime Video Subscription" says "Cancel your subscription online," by going to Manage Your Memberships & Subscriptions, and that if the subscription was created through a third party such as a mobile service provider, the customer should contact that provider. The Terms name Amazon.com Services LLC and/or its affiliates as the party to the Prime agreement.
If you may be owed money from a settlement. Amazon's "Amazon Settlement" help page says Customer Service "does not have information about lawsuits or settlements involving Amazon" and refers to the administrators of the FTC Prime settlement and the Return Policy settlement (see the next sections for terms and deadlines). The FTC states that it is not contacting people about Amazon refunds and that "no one from Amazon will ever ask you for money to get a refund."
Disputes with Amazon. Amazon's Conditions of Use (last updated August 14, 2026) state that disputes relating to use of Amazon services "will be resolved by binding arbitration rather than in court", with exceptions including small claims court, and contain a class action waiver. They require a customer to "first contact customer service", then submit a Notice of Dispute and negotiate in good faith for 60 days before arbitration, administered by JAMS. The Conditions of Use are Amazon's terms; this page does not assess how a court or arbitrator would apply them.
Recalled or unsafe products. Amazon's Product Safety and Recalls page says that when it learns of a recall or safety alert it removes the product from its store and supply chain and informs customers and sellers, and points to a "Your Recalls and Product Safety Alerts" page for items bought in its store. It adds: "If you have a specific question about a product recall or safety alert, contact the product manufacturer. If you can't reach them, contact the seller."
Government actions involving consumers: FTC, D.C. Attorney General, CPSC (status as of October 3, 2026)
FTC and Amazon Prime (settled September 2025; payments continuing). The FTC's complaint, filed in June 2023 in the U.S. District Court for the Western District of Washington (No. 2:23-cv-00932-JHC), alleged that Amazon enrolled consumers in Prime without consent and made cancellation difficult; the FTC's case page lists the complaint on June 21, 2023. On September 25, 2025 the court entered a stipulated order. The FTC's press release says Amazon is required "to pay a $1 billion civil penalty, provide $1.5 billion in refunds back to consumers ... and cease unlawful enrollment and cancellation practices for Prime", and the order requires a clear button to decline Prime, clear disclosure of material terms, and a cancellation method that "cannot be difficult, costly, or time-consuming." Paragraph 4 of the order states: "Defendants neither admit nor deny any of the allegations in the Complaint, except as specifically stated in this Order." The settlement website says Amazon "defended the case and did not admit liability in the settlement." Amazon's 10-K for 2025 records the settlement of a lawsuit with the FTC in the third quarter of 2025 as the main reason for higher other operating expense.
Who gets paid, as of the FTC's September 2026 pages. On September 14, 2026 the court entered a stipulated order on residual payouts, and on September 17, 2026 the FTC announced it. It says Amazon had issued more than $845 million in payments as of September 2026; the cap rose from $51 to $200 in total; consumers who used between 11 and 20 Prime benefits in a 12-month period become eligible for automatic payments starting October 1, 2026; and additional payments of up to $149 may follow by April 2027 if payments accepted do not reach a threshold set for February 2027. The FTC's refund page says an eligible person is a U.S. Prime customer who joined through a "challenged enrollment flow" or tried to cancel online but could not, between June 23, 2019 and June 23, 2025, and used no more than 20 Prime benefits in any 12-month period; it says "No action is needed to receive a refund" and that payments come by check, PayPal or Venmo. The settlement website says the claims window "concluded on July 27, 2026", and that people who received a claim form but did not file will instead be paid automatically if they meet the criteria. It also says PayPal or Venmo payments must be accepted within 30 days and checks cashed within 60 days, while the FTC page says "Payments expire 60 days after the issue date." For payments issued on or after June 25, 2026, the last date to ask by email for a different payment method is December 14, 2026. Payment help: [email protected] or 1-888-999-8094.
District of Columbia Attorney General (announced October 1, 2026). The D.C. Office of the Attorney General sued Amazon in 2024 (D.C. Superior Court No. 2024-CAB-007611), alleging Amazon excluded ZIP codes 20019 and 20020 from its in-house delivery service from June 2022 while charging full Prime fees. On October 1, 2026 it announced that Amazon "will pay $8.25 million in refunds and penalties": $7.25 million in refunds to Prime members in those ZIP codes and $1 million in penalties to the District, with notices to eligible customers "in the coming weeks." The OAG release says about 69,000 Prime members lived in the two ZIP codes; BBB's summary of the December 2024 complaint says about 48,000. The consent judgment posted by the OAG states: "Amazon denies the District's claims. Nothing contained in this Consent Order is or may be construed to be an admission by Amazon of any violation of law or regulation, of any other matter of fact or law, or of wrongdoing." The OAG release calls it a settlement agreement "resolving the litigation." The consent judgment defines its "Effective Date" as "the date on which the Court enters this Order," and the posted copy has a blank date line for the judge, so entry by the court was not confirmed in the sources checked on October 3, 2026.
FTC and the Fair Credit Reporting Act (June 30, 2026). The FTC announced that Amazon "will pay $2.25 million in civil penalties" to settle allegations that it violated Section 609(e) of the FCRA by refusing to give identity-theft victims transaction records. The complaint, filed by the Department of Justice in the U.S. District Court for the District of Columbia (No. 1:26-cv-02305), alleged Amazon had no written policy for such requests until early 2025. The proposed order says Amazon "neither admits nor denies" the allegations except as stated. The docket shows the order was granted on August 13, 2026. The order requires Amazon to provide records to identity theft victims and to law enforcement acting for them, to give consumers notice of how to request records, and to contact people who requested records since April 2024 but did not receive them.
FTC and Alexa children's data (2023). On May 31, 2023 the FTC and the Department of Justice announced a proposed settlement of a complaint against Amazon.com, Inc. and Amazon.com Services LLC (U.S. District Court, W.D. Wash., No. 2:23-cv-00811-TL) alleging violations of the Children's Online Privacy Protection Rule and deceptive statements about Alexa data deletion. The stipulated order (Document 29, filed July 19, 2023, listed by the FTC as entered by the court) enters a $25,000,000 civil penalty judgment, requires deletion of Alexa geolocation, voice and children's personal information when a consumer or parent requests it, and requires a privacy program. Paragraph 3 states that the defendants "neither admit nor deny any of the allegations in the Complaint, except as specifically stated in this Order."
Consumer Product Safety Commission (order stayed; court challenge pending). On July 29, 2024 the CPSC determined by unanimous vote that Amazon was a "distributor" of certain products (CO detectors, hairdryers and children's sleepwear, more than 400,000 products) that third-party sellers had listed through Fulfilled by Amazon, and that the products pose a "substantial product hazard." The CPSC said Amazon had argued before an administrative law judge and the Commission that it was not a distributor. A January 16, 2025 decision approved notification and action plans (notice on Amazon.com and to original purchasers, with refund incentives to destroy the products). On February 28, 2025 the CPSC granted Amazon's motion to stay that order pending court review, and Amazon sued the CPSC on March 14, 2025 in the U.S. District Court for the District of Maryland (No. 8:25-cv-00853). The docket shows cross-motions for summary judgment briefed through August 2026 and no ruling in the entries reviewed.
FTC and 22 states, advertising auctions (filed August 31, 2026). The FTC and 22 states sued Amazon.com, Inc. in the U.S. District Court for the Western District of Washington (No. 2:26-cv-03097). The complaint alleges that Amazon, in setting prices for its Sponsored Products, Sponsored Brands and Sponsored Display search advertising, replaced the results of auctions it described as competitive with higher prices that the complaint calls hidden surcharges, affecting advertisers (brands and sellers) rather than shoppers. These are allegations in a complaint; Amazon's response was not reviewed and no court has made findings.
Company background
Amazon.com, Inc. is a Delaware corporation whose annual report on Form 10-K for 2025 (filed February 6, 2026) lists its principal executive offices at 410 Terry Avenue North, Seattle, Washington, and its common stock on the Nasdaq Global Select Market under the symbol AMZN. The 10-K says that "Mr. Bezos founded Amazon.com in 1994" and names Andrew R. Jassy as President and Chief Executive Officer since July 2021. It reports approximately 1,576,000 full-time and part-time employees at December 31, 2025. No later amendment (Form 10-K/A) appeared in the EDGAR filing list checked on October 3, 2026.
The 10-K describes the business as follows: "We design our stores to enable hundreds of millions of unique products to be sold by us and by third parties across dozens of product categories," and it lists subscription services such as Amazon Prime among its offerings. Which company is responsible for an order therefore depends on who sells it: Amazon's pages distinguish items sold by Amazon from items from third-party sellers, where the A-to-z Guarantee and seller return rules described above apply. Amazon's Prime Terms & Conditions name Amazon.com Services LLC and/or its affiliates as the party to the Prime agreement. BBB lists many alternate names for its Amazon.com profile, including Amazon Prime, Amazon Fresh, Amazon Digital Services, Inc and Amazon.Com Inc.
Complaint record: USAComplaints posts, BBB, Trustpilot and ComplaintsBoard, reported separately
On this site. USAComplaints has 745 approved posts that name Amazon, its marketplace or its billing descriptors (for example Amazon.com, Amazon Marketplace, Amazon Prime, "Amazon Mktplace Pmts" or "amzn.com/bill") in the offender field and are linked to this page; 742 of them are dated 2002 to 2013. Another 14 posts concern Amazon-branded services or cards (Amazon Mechanical Turk, CreateSpace, and Amazon-branded credit cards issued by other banks) and appear as related posts. The posts are consumer and seller submissions that this site has not verified; they include a few positive reports as well as complaints. They predate the Prime settlement and the policies described above, so they show what people wrote then, not Amazon's current practice.
Posts were selected by rule from 1,073 candidates whose offender field contains "amazon" or "amzn". 314 were not linked: 13 naming a look-alike ("Camazon"), 34 naming other businesses (for example diet products, a securities firm, a moving company), 13 whose offender field names escrow-service websites, individuals the poster names as the other party, or a phishing report, 236 whose offender field names a third-party seller or another business and mentions Amazon only in passing, and 18 whose text describes a phishing e-mail, an advance-payment or wire-transfer scheme, or another business. Excerpts of more than 100 candidates were read to calibrate the rules.
Keyword counts over the linked posts (a post can be counted under several headings; counted by search for words in the text, with no manual review of each post):
- Refund or return problems: 281 posts
- Customer service contacts: 144 posts
- Seller account suspension or withheld funds: 100 posts
- Item not received or shipping delay: 93 posts
- Unauthorized or unexplained charges: 87 posts
- Prime membership charges: 39 posts
- A-to-z Guarantee disputes: 28 posts
External profiles, each as displayed on October 3, 2026 and not combined. BBB (profile for Amazon.com, Headquarters, Seattle, WA): BBB Accredited, rating A+; "60,851 total complaints in the last 3 years"; "18,402 complaints closed in the last 12 months"; 1.11/5 from 4,692 customer reviews (BBB says reviews are not used in the letter grade). Trustpilot (www.amazon.com): claimed profile, 1.6/5 from 49,553 reviews, 8,839 of them in the last 12 months; Trustpilot notes that the company has not invited customers recently, so reviews may not be representative. ComplaintsBoard: 1.2 from 25 reviews and 2,121 complaints; the business profile is not claimed. The CFPB complaint database lookup returned no company named Amazon on this date; the CFPB accepts complaints about financial products in any case.
Lawsuits: returns settlement, a certified consumer class action, the FTC antitrust case and the CPSC challenge
In re Amazon Return Policy Litigation (W.D. Wash. No. 2:23-cv-01372-JNW). A class settlement is awaiting final approval. Plaintiffs allege Amazon's return and refund practices violate Washington consumer protection and other laws; the settlement website states Amazon "denies Plaintiffs' allegations and denies any wrongdoing" and that the court "has not made any finding" of wrongdoing. The class is people who returned or asked to refund a physical product bought through Amazon.com and received in the U.S. between September 5, 2017 and February 12, 2026, and who did not get a refund, got a late or incorrect one, or were later charged again for the item. Amazon agrees to pay $309.5 million into a non-reversionary fund and to make reasonable efforts to complete previously identified unpaid refunds outside the fund; 92.7 percent of the net fund goes to Subclass A (paid automatically) and 7.3 percent to Subclass B, whose members must file a claim. Deadlines for claims, exclusion and objections are December 1, 2026; the final approval hearing is March 16, 2027. Per the long-form notice, a Subclass B member who does nothing "will not receive a payment" and gives up the right to sue on the covered claims. Class counsel may ask for up to $100 million in fees. Amazon also commits to practice changes for 12 to 24 months, such as messaging customers when a refund is approved or denied. No payments are made until the court approves the settlement and it becomes final. Contact: [email protected], 1-888-553-4246.
De Coster v. Amazon.com, Inc. (W.D. Wash. No. 2:21-cv-00693). A consumer class action in which the docket entries reviewed do not describe the claims. They show an order granting class certification on August 6, 2025, an order approving the class notice plan on March 30, 2026, and trial set for June 14, 2027. Separately, Amazon's 10-Q for the second quarter of 2026 says that in the cases it groups as antitrust and consumer protection claims it disputes the allegations of wrongdoing and intends to defend itself vigorously, and that in the U.S. one class action has been certified and three others are pre-certification (the 10-Q does not name the cases).
FTC v. Amazon.com, Inc. (antitrust; W.D. Wash. No. 2:23-cv-01495-JHC). Filed September 26, 2023 by the FTC with 18 states and Puerto Rico, alleging unfair methods of competition and monopolization in markets for "online superstores and online marketplace services". The FTC's June 2026 litigation report lists a March 20, 2025 order dismissing three counts and a trial scheduled for March 29, 2027. This is a competition case brought by regulators; no consumer payment program exists in it.
Amazon.com, Inc. v. CPSC (D. Md. No. 8:25-cv-00853). Amazon's challenge to the CPSC distributor determination is described in the government actions section; the CPSC order is stayed pending that case.
Is Amazon Legitimate?
Amazon.com, Inc. is a Delaware corporation that files reports with the U.S. Securities and Exchange Commission (Form 10-K for 2025, filed February 6, 2026, Nasdaq: AMZN) and lists headquarters at 410 Terry Avenue North, Seattle, Washington. BBB shows the Amazon.com profile as BBB Accredited with a rating of A+ as displayed on October 3, 2026, alongside the complaint and review counts reported separately above. Government and court matters are summarized in the sections above, including settlements in which Amazon neither admitted nor denied allegations.
Messages and websites that only use Amazon's name are a separate issue. Amazon's help page on identifying fraudulent messages (titled "Identifying a scam") lists warning signs: false urgency, requests for personal information, requests to pay outside the Amazon website or app, payment by gift card, and unexpected orders ("If you received correspondence regarding an order you didn't place, it likely wasn't from Amazon"). Amazon asks people to report suspicious communication to [email protected], notes that it cannot reply personally, and to report suspicious calls or texts to the FTC at reportfraud.ftc.gov. This page gives no rating or verdict on Amazon.
Court & Public Records
| Case | Authority | Dates | Type | Outcome | Source |
|---|---|---|---|---|---|
| Federal Trade Commission v. Amazon.com, Inc., et al. (Prime enrollment and cancellation) Docket No. 2:23-cv-00932-JHC | U.S. District Court, W.D. Wash. | Settled | Settled The court entered a stipulated order on September 25, 2025 (ECF 535). Amazon was ordered to pay a $1 billion civil penalty and $1.5 billion in consumer redress, change its Prime enrollment and cancellation flows, and fund an independent supervisor. Paragraph 4: "Defendants neither admit nor deny any of the allegations in the Complaint, except as specifically stated in this Order." A stipulated order entered September 14, 2026 raised the per-consumer cap from $51 to $200 and extended automatic payments to consumers who used 11 to 20 Prime benefits, starting October 1, 2026. The FTC reports more than $845 million issued as of September 2026. | Source | |
| United States v. Amazon.com, Inc. (Fair Credit Reporting Act, Section 609(e)) Docket No. 1:26-cv-02305 | U.S. District Court, D.D.C. | Settled | Settled Complaint and consent motion for a stipulated order filed June 29, 2026. The docket shows the court granted the motion on August 13, 2026 (Judge Amy Berman Jackson) and set joint status reports every six months, the first due February 14, 2027. The proposed order provides a $2,250,000 civil penalty and states Amazon "neither admits nor denies" the allegations except as stated. | Source | |
| District of Columbia v. Amazon.com, Inc. (Prime delivery exclusions) Docket No. 2024-CAB-007611 | Superior Court of the District of Columbia, Civil Division | Filed | Filed — no final outcome recorded The D.C. Attorney General announced a settlement on October 1, 2026: $7.25 million in refunds to Prime members in ZIP codes 20019 and 20020 and $1 million in penalties. The consent judgment posted by the OAG says Amazon denies the claims and that nothing in it is an admission. The OAG describes it as a settlement agreement resolving the litigation. The consent judgment defines its Effective Date as the date the court enters it, and the copy posted online has a blank judicial date line, so entry by the court was not confirmed in the sources checked on October 3, 2026; the row therefore stays as a filing. | Source | |
| United States v. Amazon.com, Inc. and Amazon.com Services LLC (Alexa, Children's Online Privacy Protection Rule) Docket No. 2:23-cv-00811-TL | U.S. District Court, W.D. Wash. | Settled | Settled Stipulated order for permanent injunction, civil penalty judgment and other relief filed July 19, 2023 (Document 29; listed by the FTC as entered by the court). It enters a $25,000,000 civil penalty judgment and requires deletion of Alexa geolocation, voice and children's personal information on request and a privacy program. Paragraph 3: "Defendants neither admit nor deny any of the allegations in the Complaint, except as specifically stated in this Order." | Source | |
| Federal Trade Commission, et al. v. Amazon.com, Inc. (advertising auctions) Docket No. 2:26-cv-03097 | U.S. District Court, W.D. Wash. | Filed | Filed — no final outcome recorded The FTC and 22 states allege that Amazon secretly inflated the prices advertisers paid in its search advertising auctions (Sponsored Products, Sponsored Brands and Sponsored Display) and seek a permanent injunction and monetary relief. These are allegations in the complaint; the FTC page lists the case as pending, and Amazon's response was not reviewed. | Source | |
| In re Amazon Return Policy Litigation Docket No. 2:23-cv-01372-JNW | U.S. District Court, W.D. Wash. | — | Filed | Filed — no final outcome recorded Class settlement not yet finally approved. $309.5 million non-reversionary fund plus practice changes; Amazon denies the allegations. The settlement website posts an order on preliminary approval dated August 18, 2026 (Hon. Jamal N. Whitehead). Claim, exclusion and objection deadline December 1, 2026; final approval hearing March 16, 2027. Per the long-form notice, a Subclass B member who does nothing will not receive a payment and gives up the covered claims. | Source |
| De Coster v. Amazon.com, Inc. Docket No. 2:21-cv-00693 | U.S. District Court, W.D. Wash. | Filed | Filed — no final outcome recorded Consumer class action; the docket entries reviewed do not describe the claims. Docket entries: class certification granted August 6, 2025; class notice plan approved March 30, 2026; trial set for June 14, 2027. | Source | |
| Federal Trade Commission, et al. v. Amazon.com, Inc. (antitrust) Docket No. 2:23-cv-01495-JHC | U.S. District Court, W.D. Wash. | Filed | Filed — no final outcome recorded FTC and 18 states plus Puerto Rico allege unlawful monopoly maintenance. An order of March 20, 2025 dismissed three counts of the amended complaint. The FTC's June 2026 litigation report lists a trial scheduled for March 29, 2027. No ruling on the merits. | Source |
Related Complaints
Names this company in a role other than the primary subject — not necessarily current or complete.
Frequently Asked Questions
How do I cancel Amazon Prime?
Amazon's help page says: "To cancel Amazon Prime, visit Cancel Your Prime Membership and follow the prompts." If you need more support it says to go to the Customer Service Homepage, select "Something else", then "I need help with something else". Prime signed up through Google Play must be cancelled through Google. For refund rules, Amazon's help page says paid members who have not used their benefits are eligible for a full refund of the current period, while the Prime Terms & Conditions (last updated August 14, 2026) set out a 3-business-day rule and a no-use rule; both are quoted in the first section above.
How do I return an item to Amazon and when will I be refunded?
Amazon's Return Policy page says most items can be returned within 30 days of delivery in original or unused condition, started from Your Orders with "Return Items". It says a refund is provided once Amazon (or the third-party seller) has received the item and found you eligible, that it "can take up to 30 days" to receive and process a return, and lists timelines by refund method (for example 3-5 business days for a credit card after the refund is issued). Fees can apply, such as a late fee if the item is not dropped off by the "return by date".
What is the A-to-z Guarantee and when can I use it?
Amazon's A-to-z Guarantee page says it covers items "sold and fulfilled by a third-party seller who provides their own customer service directly to you", for delivery and item condition. A claim is available when, for example, a package has not arrived three days after the latest estimated delivery date and the seller was contacted more than 48 hours earlier, or an item is damaged, defective or not as described and a requested return was not authorized after 48 hours. Amazon states that requesting a chargeback from your payment provider makes you ineligible for an A-to-z refund, and that digital items and services are not covered.
Who gets a payment from the FTC Amazon Prime settlement, and do I need to file anything?
The FTC's Amazon Refunds page (September 2026) says an eligible person is a U.S. Prime customer who signed up through a challenged enrollment flow, or tried to cancel online but could not, between June 23, 2019 and June 23, 2025, and used no more than 20 Prime benefits in any 12-month period. It says "No action is needed to receive a refund" and that Amazon sends payments by mailed check, PayPal or Venmo through April 2027, up to $200 in total. The FTC page also says "Payments expire 60 days after the issue date"; the settlement website says PayPal or Venmo payments must be accepted within 30 days and checks cashed within 60 days. The settlement website says the claim window closed July 27, 2026. The FTC warns that it is not contacting people about these refunds and that no one from Amazon will ask you for money to get one. Questions: [email protected] or 1-888-999-8094.
How do I claim in the Amazon returns class settlement?
The settlement website (In re Amazon Return Policy Litigation) says Subclass A members are paid automatically and do not file a claim, while Subclass B members must submit a claim form online or by mail postmarked by December 1, 2026. The same date applies to exclusion and objection; the final approval hearing is March 16, 2027, and no payments are made unless the court approves the settlement and it becomes final. The long-form notice defines the class as people who initiated a return or requested a refund for a physical product bought through Amazon.com and, per Amazon's records, received in the U.S. from September 5, 2017 to February 12, 2026, and who (1) incorrectly did not receive a refund or received an untimely or incorrect one, and/or (2) received a refund but were later incorrectly charged for the product. For Subclass B, the notice says a member who does nothing "will not receive a payment" and gives up the right to sue on the claims the settlement resolves; a Subclass A member who does nothing is sent payment automatically and also gives up those rights. Anyone unsure whether they are in the class or which subclass can ask the administrator: [email protected] or 1-888-553-4246.
What do Amazon's Conditions of Use say about resolving disputes?
Amazon's Conditions of Use (last updated August 14, 2026) state that disputes relating to use of Amazon services "will be resolved by binding arbitration rather than in court", except small claims court and certain injunctive relief, and include a class action waiver. They require a customer to contact customer service first, then submit a Notice of Dispute and negotiate in good faith for 60 days; arbitration is administered by JAMS before a single arbitrator. These are Amazon's terms; whether a particular claim is covered is a legal question this page does not answer.
How do I report an email, call or text that claims to come from Amazon but may be fraudulent?
Amazon's help page titled "Report a scam" says suspicious communication can be sent to [email protected], ideally as an attachment, and that Amazon "can't respond to you personally". Its page on identifying fraudulent messages also lists [email protected] and says to review Your Orders if you receive correspondence about an order you did not place. Suspicious phone calls and texts can be reported to the FTC at reportfraud.ftc.gov, as Amazon's page states. The FTC's Amazon refund page adds that it is not contacting people about refunds in the Amazon matter and that no one from Amazon will ever ask you for money to get a refund.
What do 'AMZN Mktp US', 'AMAZON MKTPLACE PMTS' and 'AMZN.COM/BILL' on a statement mean?
Amazon's page "Unknown Amazon Payment Charges" lists these descriptors under "Charges related to an Amazon.com purchase". It lists "AMAZON PRIME*...amzn.com/bill" as Prime charges and "Amazon Digital Svcs amzn.com/bill" as digital charges, and says a bank authorization on your statement "is not an actual charge". It suggests checking Your Transactions. If the charge does not match an order, Amazon's page on reporting suspicious messages lists steps depending on what information was shared; your card issuer can also be contacted.
Is Amazon responsible for products sold by third-party sellers?
It depends on the question. For purchase disputes, Amazon's A-to-z Guarantee covers delivery and condition of items sold and fulfilled by third-party sellers, with the conditions quoted above. For product safety, the CPSC decided on July 29, 2024 that Amazon was a "distributor" of certain hazardous products listed by third-party sellers using Fulfilled by Amazon; Amazon disputes this, the order is stayed, and Amazon's lawsuit against the CPSC in the District of Maryland is pending. For a recall question, Amazon's page tells customers to contact the manufacturer or, failing that, the seller.