I have sent a letter to the Better Business Bureau in regards to the problem that I have with your company Verizon.
Problems with communication/misrepresentation
By customer service representative at 800 number or online
Problems with termination or cancellation of services
Contesting termination fees
Problems gaining access to customer service
Bounced from agent to agent
Problems with quality of customer service
Rude representatives
Inadequate compromise offered
Conflicting information given by different representatives
Refusal to call a supervisor
Agent unable or unauthorized to help in my situation
Repeated failure to rectify
Disconnected phone
Narrative Description
I ended up with very large bills the last two months that my account was working. I also lost my job and was not eligible for unemployment. I asked if I could make some kind of payment arrangement, the only thing that I was offered at the time was a weekly payment plan but I could not make a weekly payment and no one would offer me a monthly payment plan.
At this time I have sent $400 of the $800 that was owed. I have received numerous nasty phone calls from your representatives as well as lies from your financial department. The Finance Department called me mid June and suggested that I go on a "step" program where finally I would be able to pay $100 a month and my plan would then be extend for as many months as it took to pay off the bill. Considering the way I had been treated I was not sure about wanting to be further involved with this company. At the end I did call them back and agree to the monthly payment at which time I sent an additional $200.
The worst thing about your company is the way that your representatives lie to customers and try to harangue them into paying the bill. I always agreed that I owed your company the money that I did not dispute. However what I tried to do was to get and easier payment plan on a monthly basis that I could afford and I was not allowed to do so.
One week later I received a statement stating that my phone had been disconnected and that I owed you an additional $175 for the early termination. I called to talk with the financial office again but was stonewalled by your representatives. They also denied offering me the monthly plan and the extended contract. When I offered to pay now they tell me I have to give them a $400 deposit.
At this point I am considering filing a law suit against Verizon for lost wages, since my clients could not contact me. I also want to let you know that never once did your company representative suggest putting the bill on a credit card.
Desired Outcome: How would you like the company to resolve your complaint?
I would like to be on a monthly payment plan so that I can pay off the bill and then continue with service without a deposit. I want to pay the bill and I want your representatives to stop calling me with their "attitude" and stop threatening me with a bad credit rating.
Lauren
Oakland Park, Florida
U.S.A.
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