I bought 4 pieces of sod on 07/08 at 9:45 AM for my back yard. The sod did not catch, and all four pieces dried up, even though I watered it 3 times a day for 7 minutes. I returned the sod on 07/16 at Home Depot at 15975 Perris Blvd, Moreno Valley, CA, (951) 485-5400. They did not honor my sod, saying they guarantee all plants for one year, which is posted in 5-inch capital letters in front of the customer service area.
The manager, Jeff, was a lost soul and did not know how to respond to me. He listened to the cashier and agreed that they do not take sod back. I asked Jeff, "Is sod a plant?" He was rude and brushed me off. I told him that I had added the sod to the new soil in the back, but the Home Depot grass has patches and is yellow and dying after constant watering.
We went to the (FNG) cashier in the garden department, and they told us to dig up the sod and roll it back. We did this the same day and removed about 1/3 of my bad grass by hand to return to Home Depot. When we got there, they said I could not get store credit or anything. I talked to the store manager, Jeff, and he said that we have to take it up with the vendors because they ONLY sell the sod and that other customers have been complaining about the sod.
Home Depot is not standing by its products. They are not honest about their prices, and their false information is misleading customers.
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