Like another who posted on here, we have been burned as the seller on eBay and PayPal. The first time was an iPhone we shipped to NY. The person filed a claim saying it was damaged when it arrived. As much as I went round and round with eBay and PayPal about how it wasn't true—they refunded the persons money. When I got the phone back (was shocked I actually got it back) it looked as if it was run over with a car. WOW!
Now, I recently sold our three iPhone 4's after we upgraded to iPhone 4s. One sold in USA and one shipped to Germany. Germany shipped out November 4 & didn't arrived until December 15th. Thankfully, the people where honest and waited patiently and everything was great.
The last phone shipped to New Zealand. Within 2 weeks the buyer filed a claim that they never received the phone. Numerous phone calls where made to PayPal on my end. I think I'm safe and being protected—only to realized they done care. Within 22 days after the purchase —PayPal refunded the $495 to the buyer. Twenty two days was all they gave an overseas package to ship from the U.S. To New Zealand during the holidays.
I always ship USPS because when you click on "print shipping label" it works with USPS automatically. It guides you through the immigrations form as well. Very convenient and easy. It gives you a "tracking" number. However, beware—that is not really a tracking number. It's just a NOTHING number. The phone sent to Germany says its (still to this day) "in transit"... Even though it arrived on 12/15. The New Zealand phone never even shows the post office accepted it, though I handed it to the man at the counter. I have no way to track the package and the buyer/scammer knew that. He asked if I was shipping USPS and probably celebrated when I said YES. This is clearly a well known scam that PayPal is aware of. I see a CLASS ACTION LAWSUIT in PayPal's future for not protecting the sellers and still charging the seller FEE's for the scam. I'm out $500 now plus seller fee's. This is the econd time eBay and PayPal burned us as the seller and didn't protect us.
I have been on eBay/PayPal with 100% positive feedback score of 208 since 2002. I'm done with both of them. I filed a complaint against the individual buyer in New Zealand with the Internet Crime Complaint Center. After reading the othe identical posts on here, I will now file against PayPal as well. I am also in contact with the New Zealand post office who claims they will put a bar code on the package when it arrives on their end. I will have proof of delivery. But, we all KNOW the chances are... PayPal still won't CARE! I can't wait for someone to sue PayPal! Sellers—BEWARE!
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