Complaint / review text:
I choose a laptop at Bestbuy on 12/20/2011, when I checked out the price was $100.00 more than the listed price in the store, I questioned the sales person the amount was wrong and he stated that BestBuy Geek Squad removes certain software from the computer and this is the reason for the charge.
I explained I just wanted the listed price computer and wasn't willing to pay for a service that wasn't needed. They called the manager and the price was changed to the correct listed amount. I want to know is every computer that comes in the store team opened up. How many people fell for this scam and handed over the extra money? BestBuy is making people feel that the computer in the box will not work if they don't set it up which is a misleading ploy to sell their services.