I bought a $2,000 Sony laptop from Circuit City just a year and a half ago. I have sent it off to be repaired twice. They have replaced the hard drive and the mother board.
The sound has always been bad and after sending it off the last time, the sound is even worse. I am a court reporter, so this is very important to my job because I record through the laptop.
I bought the extended warranty, and, of course, the salesperson told me it was covered even if you drop it. Well, he lied. After sending the computer off once and the sound still did not work, a manager at the store told us to send it off one more time, and if it was not fixed, they would replace it. Well, we came back, and another manager told us we would have to send it off one more time, and then they would replace it.
Well, in the interim a little plastic piece broke off at the hinge where the screen attaches to the computer. Everything still works; it's just this little piece that broke off because of normal wear and tear of opening and closing the screen.
Because of this, they told me it was damaged and they would not touch it. I would have to get this fixed first. Well, in order to fix it, I have to get a new screen, which will cost about $800.
My husband went up to the store and basically chewed them out, and they said that my warranty was bad and that there was abuse to the computer because of this little plastic piece which has nothing to do with the operation of the computer.
The manager also told my husband a little story about a guy who came in and just had a key that popped off and that voided his warranty. This is totally ridiculous. So now I have to buy a new laptop because the sound is not good enough to work with. They pretty much didn't care. They kept saying that was Circuit City's policy. It's funny, but it didn't say anything about it being void because of damage in the warranty disclosure they gave me. I'm wondering where this policy is.
0 comments